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21-May-2020 22:34

You can now report your debit or savings card as lost or damaged and order a new one online.

If your card has been stolen, or you think someone may have access to your card PIN, please contact us so that we can cancel the card and issue you with a new PIN: Lost or stolen cards or chequebooks UK: 03 Overseas: 44 1268 500 813 Minicom: 08 Nat West Personal accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm) UK: 08 Overseas: (0044) 1 Outside these hours, call: 03 Nat West Business accounts (Monday to Friday 8am-8pm, Saturday 8am-6pm, Sunday 9am-5pm) UK: 03 Overseas: (0044)1 Personal credit cards (24 hours a day) UK: 08 Overseas: (0044) 1 Business credit cards (24 hours a day) UK: 03 Overseas: (0044) 1268 508 020 Please be prepared to answer some security questions so we can verify you.

But you can still get support and advice from our website. Calls are not recorded and our number won't show up on any phone bills.

Counsellors write some notes about what you tell them. Calls may be chargeable from mobiles and the number will appear on your mobile bill. And emailing our counsellors gives you the space to say exactly what you want, in the way you want.

But this could be less or more depending on what help you need.

If you need to contact us again, we'll always be here for you. Calls are free from landlines and mobiles in the UK. Even if you don't have credit on your mobile phone you can still call us for free. Calls may be chargeable from mobiles and the number will appear on your mobile bill.

It’s all because we’re improving the technology our counsellors use to answer calls, 1-2-1 chats and emails.

Whenever someone contacts Childline to speak to a counsellor, we write confidential notes about what’s been said.

You may receive a call or voicemail from us about your bank account or debit card, to help protect you against fraud, you can call us back on: UK: 08 Overseas: 609 If we do not hear from you we may send a letter asking you to contact us.While they’re learning it means they might take a little longer answering your messages.Remember that Childline is always here to support you.You can also ask them their name if you like and they'll tell you their first name.

Usually a phone call lasts 30 minutes and a 1-2-1 counsellor chat lasts around 40 minutes.

We try to reply to every message within 24 hours, please be patient and remember that you can come on for a 1-2-1 chat, call or post on the message boards if you can’t wait.

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